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FREQUENTLY ASKEDQUESTIONS (FAQ)

Comprehensive answers to common questions about private car transfers, fixed fares, airport meet & greet, and booking policies.

COMMON QUESTIONS

FREQUENTLY ASKED QUESTIONS (FAQ)

Helpful answers to common questions about private car transfers between Da Nang and Hoi An.

1Is this a 100% private car or a shared shuttle bus?
All trips with Hoang Tan Travel are 100% private cars dedicated solely to you and your travel companions. We never pick up other passengers along the way, ensuring maximum comfort, privacy, and flexible schedule.
2Does the listed price include highway tolls and airport parking? Any hidden fees?
The price quoted is all-inclusive for a one-way trip (or round trip as agreed). It covers driver salary, fuel, highway tolls, and airport entry fees. We strictly guarantee NO hidden surcharges.
3How far in advance should I book? Can I get a car immediately upon landing?
To ensure seamless service, we recommend booking a few hours or days ahead. However, if you just landed at Da Nang International Airport, simply call or WhatsApp (+84) 935 424 310. Our vehicles stationed near the airport can pick you up in just 5–10 minutes.
4How does payment work? Do I need to pay a deposit in advance?
For standard Da Nang - Hoi An transfers and airport pickups, no deposit is required. You can pay cash directly to the driver (VND or USD) or transfer upon reaching your destination safely and satisfactorily.
5What if my flight is delayed or rescheduled?
Just text us your flight number via WhatsApp/Zalo at (+84) 935 424 310. We track your flight live and coordinate driver arrival when your plane touches down at no extra waiting fee.

Still have more questions?

Our support team is available 24/7 via WhatsApp, Phone, or Email

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HELPFUL GUIDES

MORE TOPICS & TRAVEL DETAILS

Luggage & Vehicle Capacity

Q:How many suitcases can fit in 4-seat and 7-seat cars?

Answer: A 4-seater sedan (Vios, Accent) fits 1-3 passengers with 2 medium (24-inch) suitcases plus carry-on backpacks. A 7-seater MPV/SUV (Xpander, Innova, Fortuner) accommodates 4-6 passengers with 3-4 large suitcases or bulky items like baby strollers.

Q:Do you provide baby/child car seats?

Answer: Yes! We can arrange a safe child seat upon request. Please notify us at least 6 hours in advance so our dispatchers can install it properly.

Cancellations & Flight Delays

Q:Can I reschedule or cancel my booking? Is there any fee?

Answer: You can reschedule pickup times or cancel your booking 100% FREE OF CHARGE. Simply drop us a quick message via WhatsApp or call our hotline at least 1-2 hours prior to your scheduled time.

Q:What happens if my incoming flight is delayed for several hours?

Answer: We track your flight number in real time. Whether your plane is delayed by 30 minutes or 3 hours, your driver will wait at the arrival hall without any extra waiting charges.

Payment Methods & Invoices

Q:Can you provide a VAT commercial tax invoice for business expense reports?

Answer: Yes, Hoang Tan Travel can issue electronic VAT invoices for domestic and corporate accounts. Please inform us of your company tax info upon booking.

Q:How can international tourists pay without a local Vietnamese bank card?

Answer: International guests can pay in cash directly to the driver upon arrival (VND or USD accepted), or via international bank transfer / mobile QR payment.

★ DEDICATED SERVICE – BEST GUARANTEED RATES

READY FOR YOUR DA NANG - HOI AN JOURNEY?

Book your private car online today to enjoy rates starting from only 250,000 VND / trip. Modern fleet, punctual airport & hotel pickups, polite & safe drivers.

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Corporate travel contracts, VAT invoice support or inquiries: hoangtantravel.htt@gmail.com

Hoàng Tấn Travel–A Journey of Trust & Comfort!